There’ve been some interesting conversations on Facebook about my most recent Snapshots column, which you can read here. People find both terms dismissive and/or invalidating. I have yet to hear a term that isn’t one of those though and I haven’t come up with my own word that works. The main point here, the thing I’m really hoping to relate, is that it doesn’t matter what you call them, what matters is your reaction: do you provide empathy or do you chastise?